Landlord FAQ

Available Positions at TCS Management

Leasing Agent

Title: Leasing Agent

Reports to: Director of Leasing, President, Principals

Job Summary:

The Leasing Agent is the first person our residents and customers come into contact with and as such is required to provide excellent customer services to all future and current residents. Their primary responsibility is to lease vacant apartment homes within the community, communicate with possible and future tenants and to assist in marketing the property to the public.

Primary Duties and Responsibilities:

  • Serve as a positive representative of the company and our clients at all times
  • Enforce lease and other government rules and regulations, including Fair Housing laws, building safety, health codes and local ordinances
  • Maintain a professional image, positive attitude and professional demeanor
  • Attend scheduled management meetings and complete all required training
  • Conduct a marketing walk through of the property to ensure property is ready for tenancy and complete any pertinent safety checklists and/or inspections
  • Review all advertising sources, on a weekly basis and immediately communicate to the Leasing Director and Marketing Coordinator any discrepancies or areas for improvement with regard to property descriptions
  • Within 24 hours, reply to and follow up with prospective residents who have expressed an interest in a property by contacting them via phone, email, text and/or in writing
  • Schedule and attend Open Houses and individual showing of properties in marketing to prospective tenants while providing
  • Check references and other necessary information on prospective resident applications through established and approved credit and criminal investigative criteria. Assist prospective tenants with the online application process and respond to any inquiries regarding the application and approval process
  • Communicate the processes to secure the property for a lease, including detailing the application process, securing move-in funds, signing the lease and any other matter relevant to the pre-move in process
  • Coordinate with the Accounting Department to ensure all move-in funds have been received prior to the lease start date and coordinate with the tenants to provide access and/or keys to the property
  • Address resident concerns in a professional and timely manner

Skill Requirements

  • Have a “people person”, outgoing and compassionate personality with the ability to relate to people from all walks of life
  • Possess strong sales skills
  • Knowledge of property management is a bonus!
  • Proficient in computer skills, including Microsoft Office and GSuite products
  • Knowledge of AppFolio is preferred
  • Have general knowledge of Fair Housing and local housing laws
  • Communicate effectively, both verbally and in writing
  • Able to perform at high levels in a fast‐paced work environment and successfully adapt to changing priorities and work demands
  • Possess excellent conflict resolution skills, with the ability to address difficult or sensitive issues in a compassionate yet straightforward manner
  • Able to establish and maintain effective working relationships with peers, superiors, residents, community service agencies and the publiC
  • Skilled in communicating with all types of people in a wide variety of situations

Position Requirements

  • Education: High school diploma or GED required. Bachelor’s degree in Marketing and/or Business preferred
  • Must be a licensed PA and/or NJ Real Estate Professional
  • Experience: Minimum of one year of residential property management or customer service or related experience or combination of education and experience
  • Physical: Ability to lift, push and pull up to 40 pounds
  • Valid driver’s license and reliable, personal automobile for local job related travel
  • National Apartment Leasing Professional (NALP) a plus!

To Apply:

Send your resume and cover letter to jill@tcsmgt.com, specifying “Resume for Leasing Agent Position” in the Subject Line. Your salary requirements must be included in your cover letter.

Project Manager

Title: Project Manager

Reports to: President

Job Summary:

This position will assess, evaluate, and inspect single and multi-family properties at all stages in management. The project manager will create maintenance/ inspection reports and will facilitate the repair/maintenance of the property. The Project Manager will work closely with the Maintenance team and the Director of Client Services.

Primary Duties and Responsibilities:

  • Inspect vacant properties to identify repairs that are needed, determine if damages are tenant inflicted and create punch lists detailing recommended repairs and costs associated
  • Manage vendors, oversee repairs, coordination and timely payment of invoices
  • Conduct routine site inspections, prepare site condition reports and identify recommended maintenance
  • Respond to tenant maintenance requests as assigned by the Maintenance Team in a timely manner
  • Effectively communicate with owners and the property management team regarding property condition, repairs and maintenance
  • Work with our preferred vendors to manage property maintenance and repairs in a timely and cost effective manner
  • Coordinate with the property management team to maintain supplies necessary for inspections, property turns and routine maintenance
  • Must stay up-to-date on all Landlord-tenant laws and all laws, codes and regulations as they related to property management/ rental properties
  • Generate monthly financial reports and prepare supporting schedules
  • Review financial statements for accuracy
  • Perform any other tasks or special projects as needed

Special Requirements

  • On-call 24/7 for emergencies (rotating schedule)
  • Driver’s License required for travel to various sites in Philadelphia region

Physical/Mental Demands:

  • Physical: Sitting and or standing for extended periods of time, lifting 50 pounds, kneeling, reaching and climbing ladders and driving for an hour or more
  • Mental: Reading, writing, performing multiple concurrent tasks, math, detailed work, reasoning, verbal communication, written communication, customer contact, constant interruptions, negotiating, managing people

Who You Are:

  • Positive, people focused attitude with a genuine desire to help people
  • Driven personality with excellent organizational skills; deadline focused
  • Effective communicator who can effectively manage diverse groups of people
  • Strong customer service, communication and interpersonal skills required
  • Excellent computer skills, ability to manage work remotely in Google Drive

Experience and Education Requirements:

  • At least two (2) years of customer service experience
  • At least two (2) years of general contracting experience, including experience with plumbing, electrical, carpentry, drywall/painting and some HVAC
  • Property Management experience is a plus
  • Experience with AppFolio is a plus

To Apply:

Send your resume and cover letter to jill@tcsmgt.com, specifying “Resume for Project Manager Position” in the Subject Line. Your salary requirements must be included in your cover letter.

Staff Accountant

Title: Leasing Agent
Job Summary:
Staff Accountant for TCS Management, one of the largest property management companies in the greater Philadelphia area. This individual will work closely with the Accounting Staff under the supervision of the Accounting Director. This is a collaborative and team-driven environment.

Primary Duties and Responsibilities:

  • Journal entry preparation
  • Manage accounts payable and the payment of bills & invoices
  • Income statement analysis and account reconciliation
  • Bank reconciliations
  • Review and approve GL coding of invoices
  • Assist in the recording of rent and other property related expenses
  • Assist in the payment of invoices
  • Work closely with property management and staff
  • Generate monthly financial reports and prepare supporting schedules
  • Review financial statements for accuracy
  • Process utility payments
  • Assist with year-end close
  • Assist with tax return and audit preparation
  • Contribute to further development of internal controls
  • Perform special projects and duties as required or requested

Skills Required:

  • Ability to conduct financial analysis and research
  • Understand accounting theories, principles, and practices of the following:
        • Accounting
        • Accruals
        • Budgeting
        • Finance
        • Financial record keeping
  • Ability to analyze situations, identify problems and recommend solutions as they relate to accounting
  • Detail orientated & highly organized
  • Effective use of time management with the ability to work independently
  • Excellent written and verbal communication skills
  • Highly motivated
  • Communicating in a professional manner with employees, vendors, and company contacts

Position Requirements:

  • Minimum – Bachelor’s Degree in Accounting or a related field
  • 1-3 years’ experience in related field with the following skills:
        • Computer proficiency, with thorough knowledge of Microsoft Office, QuickBooks and G Suite
  • Property management experience, desired
  • Familiarity with Appfolio Property Management Software, desired

To Apply:

Send your resume and cover letter to jill@tcsmgt.com, specifying “Resume for Staff Accountant Position” in the Subject Line. Your salary requirements must be included in your cover letter.

Interested in our Management Services?