You should always expect good, responsive communication from your Philadelphia property management company. If your managers aren’t communicating well with you, they are likely not communicating well with your tenants either. This leaves your investment property at risk.
At TCS Management, we understand that different people expect different things when it comes to communication. Some of our owners like a regular update, and they’ll call or email us every couple of weeks to check in. Others prefer not to be bothered at all – unless there’s something wrong.
We make communication a priority. We set expectations and we follow through. We let our owners know how often they can expect to hear from us, in what manner, and why it’s important.
Setting Communication Expectations with our Owners
We will want to know two things when we begin working together:
- How often do you wish to hear from us?
- How do you prefer to hear from us – by phone, by text, by email, or something else?
Having this conversation early in our relationship allows us to set expectations and commit to following through on what we promise. Maybe this is your first rental property and you’re not sure what to expect. In that case, frequent communication may help your peace of mind. If you’re an experienced investor with an entire portfolio under management with us, you probably don’t need to be told every time we collect rent or fix a toilet.
Our Philadelphia property management services are personalized to what you need. That includes communication.
Good Communication Leads to Tenant Retention
Residents expect and need clear, accurate, and responsive communication from their landlords or their property managers. If you ignore calls and messages from your residents, you’re going to lose them. No one wants to feel like their issues don’t matter, so we are dedicated to remaining responsive to their needs, whether it’s a maintenance request or a simple question about how to deal with the utility companies.
With good communication, we strive to be a resource to our residents. By keeping in touch, we let them know that we care about their rental experience. They shouldn’t only hear from us only when rent is late or we’re scheduling an inspection. Our residents know they’re appreciated, and they know that if they call us or send us a message, we’ll get in touch with them right away. This helps us to keep your tenants in place for the long term, which is good for your ROI. When tenants renew their lease agreements, you have fewer vacancy, maintenance, and turnover costs.
Property Management Technology Improves Communication
Our team invests heavily in technology and one of the reasons for that is we value communication. The right technology can help owners communicate better with their tenants. If you’re using a professional property management company, you’ll have access to accounting software and online portals, which will help your property manager communicate efficiently and effectively with both residents and owners.
If the communication coming from your current property management company is not what it should be, you might want to consider a new property management partner. We’d love to talk to you about your options. Contact us at TCS Management.
TCS Management is a full service property management company headquartered in Philadelphia, Pennsylvania, also serving Cherry Hill, NJ, Wilmington, Delaware and the surrounding areas. We focus on single-family and multifamily residential property management of homes, condos, townhomes, and apartment buildings.
